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SHIPPING WITHIN AUSTRALIA

Orders to residential and business addresses will be dispatched via Australia Post and require a signature upon delivery.
All orders to PO Boxes will be sent via Australia Post Express.

Current standard shipping rates on all deliveries within Australia include:

- Shipping is a flat rate of $10 

DELIVERY TIME

VIC,NSW,QLD - Up to 2-5 business days from collection
TAS, SA, WA, NT - Up to 7 business days from collection

*CONTROLOGY ACTIVE reserves the right to make changes to shipping rates and carriers at any time without notice. This includes waiving or discounting shipping rates at any given time.

INTERNATIONAL SHIPPING

CONTROLOGY ACTIVE provides shipping to most countries using DHL Express. This includes both trackable and non-trackable shipping services, depending on your location.

Customers should expect orders to arrive between 3 and 10 business days, depending on location. Parcels are occasionally stopped in customs, which can create delays. 

OUR INTERNATIONAL SHIPPING RATES ARE 

- $30 flat rate to all other destinations, including New Zealand

This covers transportation charges only. 

CONTROLOGY ACTIVE does not take any responsibility for Customs delays, taxes and duties may apply in different countries. It is up to the customer to be aware of any taxes or duties they may be liable for upon delivery of the order. Contrology Active is unable to advise on, or have any control over customs charges.

Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.

HOLIDAY PERIOD

During the holiday season please keep in mind that shipping and processing delays may be experienced. This is due to the increased volume of parcels, potential courier delays and public holiday closures.

RETURNS POLICY

CONTROLOGY ACTIVE accepts returns for all full price items that adhere to the below conditions. We will happily provide a full refund, or a size swap if you have chosen the wrong size.
 

CONDITIONS FOR RETURNS

- Items must be returned within 7 days of receiving your order.
- All original tags must remain attached.
- Item(s) must be in original condition and unworn.
- Return must include original invoice and Returns Form including an R.A Number obtained from customer service via orders@contrologyactive.com.au

Sale items are final and cannot be returned. Any items returned outside the 7 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Please take care trying on undergarments where possible. If returned, the hygiene sticker must remain in place and will not be accepted if removed or altered. CONTROLOGY ACTIVE reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
 

HOW TO RETURN

Contact CONTROLOGY ACTIVE via orders@contrologyactive.com.au to obtain an R.A Number, quoting your name, order number and item(s) you wish to return. Once you have your unique R.A Number, please complete the returns form included with your order, and send your return back to:

Online Returns
1B Middle Rd, Camberwell, Melbourne, VIC, Australia

Once received, your refund will be processed within 3 business days and funds will be returned to the Credit Card or Paypal account that was used for the original transaction. If you wish to swap a size over, we will organise this and dispatch your new size within 3 business days of receiving your return.

Please ensure you post back your return using a traceable service as CONTROLOGY ACTIVE cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived safely to us! CONTROLOGY ACTIVE does not cover any postage costs associated with domestic or international returns, all costs associated with returning items to us are at the responsibility of the customer.